Sign in to Online Banking
Frequently Asked Questions
How do I recover my User ID or Password?
If you do not remember your User ID or Password, use the recovery option below the sign-in button. The process may request verification details to confirm that you are the account holder before access can be restored. Keep the information associated with your profile available and complete each field carefully to avoid temporary holds or failed attempts.
Is online banking secure?
Online banking uses security controls designed to protect access, validate user identity, and reduce the risk of unauthorized activity. Always sign in from a trusted site, confirm that the connection is secure, and avoid sharing your User ID, Password, verification codes, or financial information through unsolicited calls, messages, or emails.
Can I use online banking from my phone?
Yes. You can access online banking from your mobile browser or use the official app for a more convenient experience. Before signing in from a phone, make sure the device has a screen lock, updated software, and a secure connection. Avoid public networks for sensitive activity and sign out when you are done.
What should I do if I cannot sign in?
Make sure your User ID and Password are entered correctly, with no extra spaces and with the right capitalization or special characters. If the issue continues, wait a few minutes before trying again and confirm that your connection is stable. You can also review Security & Help for recommendations about access, saved devices, and fraud protection.
How is my personal information handled?
Personal information is used to identify the user, manage access, provide digital services, meet legal requirements, and protect the account from unauthorized activity. It may also be used to improve security, prevent fraud, and maintain activity records according to applicable policies. Always review the official privacy and data policies before sharing sensitive information.
Investment and insurance products:
- Are not FDIC insured
- Are not bank guaranteed
- May lose value
- Are not deposits
- Are not insured by any federal government agency
- Are not a condition to any banking service or activity
Online Banking Service Agreement
Investing in securities involves risks, and there is always the potential of losing money when investing in securities. You should review any planned financial transaction that may have tax or legal implications with your personal tax or legal advisor.
Securities products are provided by Merrill Lynch, Pierce, Fenner & Smith Incorporated (also known as "MLPF&S" or "Merrill"), a registered broker-dealer, registered investment adviser, member SIPC, and a wholly owned subsidiary of Bank of America Corporation. MLPF&S makes available certain investment products sponsored, managed, distributed, or provided by companies that are affiliates of Bank of America Corporation.
